If you are running an eBay business, you may not realize that the need for great customer service still
exists – even for online auctions. When a buyer receives quality customer service from you, they
will potentially do one of two things – or both. They will give you great feedback, and they may look for
more of your auctions in the future. If you hope to make a living from eBay, you have to stop thinking
of it as an ‘auction’ and start running it like a ‘business.’